Delivery
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We are happy to send luxury products to shoppers in the services, however orders of this nature must abide by strict security measures. As advised by Royal Mail, please list the destination country as the UK, not the actual country destination. Example of a BFPO address: Address line 1: 1234567...
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If your order has tracking details, you will find this information on your order dispatch email. If this information is not on your dispatch email, there is no tracking number available. However, if you advise your local delivery office of your name and delivery address they will be able to confi...
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If your order has tracking details, you will find this information on your order dispatch email. If this information is not on your dispatch email, there is no tracking number available. However, if you advise your local delivery office of your name and delivery address they will be able to confi...
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We will always email you to let you know when your order has left our warehouse, giving you peace of mind that your essential luxuries are on the way. Of course if your email has been lost in cyber space (or you delete it by mistake) you can check the status and estimated delivery of your existi...
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We take great pride in the way we package your little luxuries. For the majority of our orders we use a simple yet strong external box with the gaps around the product(s) filled with environmentally friendly recycled craft paper. Robust and small beauty buys are carefully placed in jiffy bags to...
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I've received the wrong product, what do I do?
We're sorry you have received the wrong item in your order. We pack all our products with care, and bar code scan every item as it is packed. We have also appointed two members of the team to independently check every order. However, mistakes occasionally happen and we strive to resolve any prob... -
My order has arrived damaged, what do I do?
We are sorry to hear that your order has arrived damaged. We know lots of companies say it, but we really do take a lot of care to ensure that your order reaches you in the condition you expect. Therefore if you contact us we may ask you a few questions on how you believe the damage occurred so ... -
What is the status of my order?
To check the status and estimated delivery date of your existing order, please log into your account and select the order to see the full status. If your order has been dispatched then the goods are with the courier. If there is tracking available on your order then this will be displayed in you... -
Most of our UK orders arrive within 3-5 working days, or even sooner if you have opted for express or next working day delivery. Please note that orders are occasionally delayed due to bank and public holidays, and it is recommended to allow extra time for your order to arrive during these period...