Ordering and Account

• Can I have multiple delivery addresses?

  You may deliver orders to as many addresses as you wish, however we must request that a separate order is created for each delivery destination. Separate delivery charges will apply to each address unless the order(s) are over our free delivery threshold.

• How do I unsubscribe from newsletter emails?

  We would be really sorry to see you go, but if you want to leave behind the thousands of other beauty insiders receiving exclusive news and offers, simply click 'Unsubscribe' at the bottom of any Bath & Unwind newsletter. You can then update your preferences accordingly and your account will ...

• How do I update my personal details?

  If you want to change your personal details such as address or telephone number then sign into your account and update your address or telephone number. If you wish to update your email address, please contact us via chat, email or phone and our customer service advisers will be happy to help.

• I entered the wrong address, what should I do?

  If you have entered the incorrect delivery address, or missed any significant details from your delivery address. Please chat, email or call us as soon as possible. Once the item is packed we will not be able to stop this parcel being dispatched.

• My order is delayed due to an item on pre-order, what can I do?

  We sometimes offer items for sale before they are in stock to meet growing demand. If we do this then you will be clearly notified before you place your order. You may place an order for one of these items in the same way as you would order other products on our site. Where possible, the estimat...