Shopping with us

• Are my personal details secure?

  We automatically use a government strength 256 bit secure connection that cannot be decrypted by hackers. When you shop with us online nobody ever gets to see your card details as they are passed directly to your bank for authorisation. The payment provider we use, saves card details for a more ...

• Can I buy your products locally?

  We are an independent online company retailing a diverse collection of premium beauty brands. At this time, we do not operate retail premises and we do not keep information on other outlets or stockists. If you would like to know where products are sold on the high street, we advise you contact ...

• Can I pay cash on delivery?

  Unfortunately we do not offer a cash on delivery service because we do not make the delivery ourselves.

• Can I use my store credit and a promotional code on the same order?

  Unless otherwise indicated, our promotional codes cannot be used with your existing store credit balance. You may choose to use your store credit instead of a promotional code, however please be advised that the majority of our promotional codes expire within 7 days of issue we wouldn't want you...

• Do you have a catalogue?

  We do not currently have any printed catalogues available for our customers, as our range is constantly being expanded and updated. However, you can join the thousands of beauty insiders who subscribe to our email newsletters which are packed with tips, special offers and information on exciting...

• How do I change or cancel my order?

  If you would like to change your order after you have placed it then please chat, email or call us as soon as possible and we will do our best to meet your request. However if your products have already been packed it may not always be possible to cancel or change an order; in this case please s...

• How do I make a payment?

  Payment can be made by any major credit or debit card or via Paypal. If you prefer not to give your details online, we can take payment over the telephone by our customer service team: please call +44 1179 270 434. If you are experiencing any difficulties with making a payment or wish to pay via...

• How do I use my promotional code?

  Customers who have signed up for our newsletter receive exclusive offers, redeemable via a promotional code. To use your promotional code, simple add the qualifying number of products to your basket. Once on the basket page, you will see an area where a promotion code can be entered. Simply ent...

• I need some product advice, can you help me?

  Absolutely. We love what we sell, and are confident that you will too. Simply email our expert Customer Service team and they will guide you through choosing your beauty essentials.

• What is the status of my order?

  To check the status and estimated delivery date of your existing order, please log into your account and select the order to see the full status. If your order has been dispatched then the goods are with the courier. If there is tracking available on your order then this will be displayed in you...

• What payment options do you have?

  We accept all major debit/credit cards including Visa, Visa Debit, Visa Electron, Mastercard, Switch, American Express, Discover, Solo, ApplePay and PayPal. We do offer the option to see prices displayed in many different currencies, however payment for our products and delivery services are alw...

• When will I be charged for my order?

  We like to do things quickly and efficiently. Therefore as soon as you placed your order we will immediately charge your card once security checks from your bank issuer and our website have been authorised. You will receive an email confirming that your purchase has been successful and advising...

• Why can't I log in?

  Simply click Forgotten your password to receive a reminder via email. To change your password, log in to your account area and click edit in your account settings, input your new password and click save. This will update your account immediately. Alternatively you contact chat, call or email us ...

• Why have I been charged in Great British Pounds?

  All prices are shown in your local currency, this is so it is easy for you shop knowing the price in a currency that is relevant to you, but you will be charged in GBP, as we are a British company. Unfortunately we are unable to take payment in other currencies.

• Why haven't I received my order?

  We do, on the odd occasion, experience delays with the service provided by Royal Mail and orders arrive later than intended. We understand how frustrating this can be, and for this we sincerely apologise. Royal Mail If you have experienced a delay with your order, please follow our step-by-step ...